Maintenance & Support

Keeping Your Site Performing at Its Best

A successful launch is only the beginning of a website’s life. To remain secure, up to date, and fully functional, your site needs regular attention. Our maintenance services are designed to handle that work for you so your team can focus on the bigger picture.

We manage updates for your CMS, plugins, and integrations, verifying each change with visual regression testing to ensure nothing breaks or changes unexpectedly. Our monitoring systems keep watch around the clock, and our support team is available for quick resolutions when needed.

Maintenance Highlights

Ongoing Updates

Core, plugin, and module updates to protect security and performance

Visual Regression Checks

Confirming updates do not disrupt design or function

Proactive Monitoring

Automated alerts for potential issues before they escalate

Unlimited Training Access

Keep your team confident with refreshers and onboarding support

Responsive Support Team

Quick help during business hours, emergency response for critical issues at any time

By prioritizing support requests based on urgency, we make sure you get the help you need when it matters most. With Planeteria maintenance plans, your website remains a dependable tool that continues to serve your audience long after launch.

“The development team and support team, in particular, have been outstanding. We cannot say enough good things about the quality of customer service and support that this team has provided. They have been responsive and successful in resolving any request with courtesy and efficiency. Thank you, thank you, thank you!”

M-NCPPC: Planning Board
Shannon Sonnett

““Amazing, prompt support with urgent updates. Very impressed with the knowledge of the whole Support Team at Planeteria! Thank you!””

Mendocino Land Trust
Anne Young

“Support responded quickly, asking questions to clarify the request and providing solutions for request. Final resolution was perfect for this issue. Thank you!”

WorkSource Seattle-King County
Ana Gaeta

“Just want to give a special thanks for carefully walking me through the entire process. Love the attention to detail as well as the screen shots. 10/10!”

Monterey Regional Airport
Lance Lamper

“The support team is super responsive and a clear communicator. They have been instrumental in getting our site back online and organized in a new way.”

California Partnership to End Domestic Violence (CPEDV)
Jessica Merrill

“The support team is awesome. Thank you for being so responsive and transparent. Thanks again for saving the day!”

LA City Employees’ Retirement System (LACERS)
Nathan Herkelrath

“I really appreciate the support and guidance on how to solve the problem myself in the future! Grateful to the support team!”

Santa Barbara County Association of Governments (SBCAG)
Lauren Bianchi Klemann

“The support team makes magic happen! :slightly_smiling_face:”

Sacramento State College of Continuing Education
Steven Grondin