March 16, 2020

Dear valued client,

With so much uncertainty at this time, we wanted to assure you of continuity with our services. As a company, we are taking measures to keep our employees and their families healthy and safe. Planeteria is uniquely set up to handle remote and virtual meetings because of the multiple geographic locations of our staff. Did you know our offices are split between California, Oregon, and Colorado, and on most business days, more than 50% of our employees already work from home!

We understand that while not much changes in the Planeteria communication methods, a lot has changed for you.

Existing Projects: We have processes and tools in place that allow ALL existing projects to continue as planned and with regularly scheduled online meetings. If you have been asked or chosen to stay home, you can access all your project documents using Basecamp and attend all meetings virtually using Zoom video conferencing.

On-Going Technical Support: We will continue to provide our exceptional on-going customer support. As normal, support tickets should be submitted as normal to our support email address.

We are encouraging healthy habits and following the advice of public health officials.

If you have any questions or concerns, please contact your Planeteria representative.

Sincerely,

Planeteria Staff