WHY CLIENT TRAINING IS IMPORTANT:
MAKING A TRAINING PLAN:
- Who will the administrators be of your website?
- What are those primary tasks needing to be done?
- What kind of and level of training will be required?
- Will supplemental training be needed beyond initial launch?
- Are there already members on team with relevant experience?
- Would you prefer to have content updated by external team?
TOPICS TO CONSIDER:
TOOLS FOR CLIENT EDUCATION:
- Meeting: (physical or virtual) for site overview to answer any questions
- Video Recordings: with tutorials for clients to reference at any time
- Written Documentation: can be provided to clarify any technical details
- Instructional Emails: can be provided at client request for any topic
- Contextual Help: within admin area can provide guidance on topics