Training

CLIENT TRAINING;

WHY CLIENT TRAINING IS IMPORTANT:

Keeping your website current with the most current information and content is critical. Now that you have an organized and functional website, make sure your staff has good understanding of how to make any necessary updates to that website. Avoid mistakes and wasted time with a training plan.

MAKING A TRAINING PLAN:

  • Who will the administrators be of your website?
  • What are those primary tasks needing to be done?
  • What kind of and level of training will be required?
  • Will supplemental training be needed beyond initial launch?
  • Are there already members on team with relevant experience?
  • Would you prefer to have content updated by external team?

TOPICS TO CONSIDER:

Admin area (Dashboard)
How to create a new page or post
How to add an image or video
How to organize content and categories

TOOLS FOR CLIENT EDUCATION:

  • Meeting: (physical or virtual) for site overview to answer any questions
  • Video Recordings: with tutorials for clients to reference at any time
  • Written Documentation: can be provided to clarify any technical details
  • Instructional Emails: can be provided at client request for any topic
  • Contextual Help: within admin area can provide guidance on topics

Open Source CMS Options

WordPress

  • It was initially developed in 2003 as a blogging tool and is the #1 CMS in the world.
  • WordPress has grown and expanded over the last 15 years, and has become the world’s most popular content management system with over 62 million installs.
  • Over 30% of the Internet is now powered by WordPress.
  • WordPress has made significant gains with municipal organizations and political leaders, Whitehouse.gov and 20 of the 22 democratic candidates for the 2020 Presidential election all use WordPress.
Drupal 
  • It provides a back-end framework for at least 2.3% of all web sites worldwide ranging from personal blogs to corporate, political, government sites and is the #1 platform for enterprise CMS’s.
  • The Drupal community is composed of more than 1.3 million members, including 109,000 users actively contributing, resulting in more than 39,000 free modules that extend and customize Drupal functionality and over 2,500 free themes that change the website look and feel.

Choosing the right CMS matters: Open Source Vs Proprietary

A proprietary CMS is a software that is the legal property of an organization, group, or individual that created it. The rights holder to the CMS will usually not release the source code to the public, and often only those who have purchased a special license key may use it. Examples: Kentico, SiteCore, Adobe Experience Manager and CivicEngageAn open-source CMS also has features exactly as the name implies: a source code open to the public eye and free to use by anyone. This can spawn a developer community, where programmers come together to develop the software and provide support to users. Examples: WordPress, Drupal and Joomla

The advantages of a proprietary CMS is the complete control of the source code by the organization, group, or individual behind it. If you don’t want the source code tampered with, this is the alternative to choose.

The disadvantages of a proprietary CMS is that you are locked in as the customer. Even though your developers can have trials or demos, the fact remains that a proprietary CMS is more closed to general development and is solely dependent on the legal owner and creator of the platform.

The advantages of an open-source CMS is the continual testing and development of the product by engaged programmers. This way the CMS will unlikely stay at a standstill, because it will always be improved.

The disadvantages of an open-source CMS may appear to be a lack of control, but the organization controlling the repository where the code lives can decide who can commit changes.