ABOUT Boston Housing Authority

Boston Housing Authority

Boston Housing Authority (BHA) provides affordable housing to more than 58,000 residents in and around the City of Boston. As the largest public housing authority in New England, the BHA houses close to 9 percent of the city’s residents.

Boston Housing Authority


BHA had an outdated website that did not provide information in a structured way and resulted in a large number of applications that had to be disqualified. These obvious mismatches created countless losses in staff hours and tax dollars.  


Planeteria conducted on-site facilitation for general needs analysis, onsite focus groups with staff, and department facilitation to develop content strategy and architecture of website and intranet. We also utilized a project questionnaire, audience needs assessment, site map, wireframes, web style guide (colors/typography), mood-boarding, mock ups, Kentico CMS, mobile responsive, hosting and managed maintenance. We incorporated an online pre-qualification housing application, language translation, and social media integration into the new website.



Site search functionality, real time information, video embedding, site admin roles/permissions, document archive, procurement, online forms, news/announcements, social media integration, rotating banners of photos/video, ADA compliant, multilingual and Google Analytics.


A custom property vacancy map was created so users and residents could find available Section 8 housing in their area.


With BHA we developed a streamlined process for users to applying for Section 8 housing utilizing digital forms online, and submitting them through a portal.